If you purchase a tangible item (eg. print book), Freya's Bower ships exclusively via United States Postal System at this time. We will refund money for a book damaged in shipping provided the book is returned within 30 days of purchase.
Freya's Bower does not refund purchases for eBooks unless a mistake has been made and you have purchased too many of the same eBook or if you receive a damaged download. However, please contact us first regarding the damaged download as we will do our best to provide you with a working copy.
If you have any questions, please contact us at firstname.lastname@example.org.